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Kent Association for the Blind

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How to help blind and partially-sighted passengers

Bus Driver

Recognise me.
I might have a cane or a guide dog, but not all visually-impaired people do - if I say "I can't see very well" this may mean I would find your assistance useful.

Pull up to the bus stop and right up to the kerb.
This will help me avoid tripping up - when the bus stops further out into the road the step is higher, and the door can be harder to find.

Say hello.
This will let me know I'm at the front of the queue, and I have your attention.

Let me know when I've reached my stop.
I know where I'm heading, but I can't see, or see well enough, to know when I am at the right stop. You can help by letting me know when I'm at my stop.

Tell me where there's a vacant seat.
It's helpful if you describe where it is - for example "at the front on the right" or "halfway down on the left".

Wait until I've sat down before moving off.
I know you need to keep to time, but that extra few seconds lets me get to a seat safely.

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